The Client Assistance Program (CAP) provides support and advocacy for individuals with disabilities who are seeking vocational rehabilitation services from VESID (Vocational and Educational Services for Individuals with Disabilities) or CBVH (Commission for the Blind and Visually Handicapped).
CAP offers information and assistance with gaining access to appropriate rehabilitation services in New York State. Advocates from the Client Assistance Program provide aid and strategies for negotiating with VESID, CBVH, ILC's, and related service systems. CAP is committed to promoting consumer access to quality services and supports.
The Western New York Client Assistance Program (WNY CAP) is a free service and serves consumers residing in: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, and Wyoming counties. As part of a statewide network of advocates, the CAP program is administered by the New York State Commission on Quality of Care (NYSCQC), and operates independent of VESID or CBVH.
For additional information and services, please call:
Megan Westbrook, B.A./CPRP
NYS CAP Coordinator
NYS Commission on Quality of Care
401 State Street
Schenectady, NY 12305-2397
(518) 381-7098
1-800-624-4143 (Voice/TTY)
www.cqc.state.ny.us