Distance Learning Courses |
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Beginning Supervisory Skills Supervisors in independent living centers guide the implementation of programs and services to their communities. As a supervisor the foundation of managing others includes: setting clear expectations for staff, critical analysis of personnel issues and strong communication skills. Learn: Critical thinking skills that assist in supervision situations To use communication to set on-going expectations To analyze a situation and decide how best to respond How to encourage empowerment and healthy cooperation Back To The Top |
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Delivering Core Services: A Primer for Supervisors The core services include peer counseling, independent living skills training, individual and systems advocacy and information and referral. This course provides an overview of the core services and a framework for supervising the delivery of core services. You will examine the impact of staff diversity on supervising staff that provide core services. Learn: How and why the core services evolved To use IL philosophy in supervising the delivery of core services To deliver effective services in a cross-disability / cross-cultural environment Back To The Top |
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Employee Discipline and Termination Center supervisors are charged with evaluating the performance of people who deliver programs and services to the community. Correcting employee performance problems is critical for maintaining quality service delivery and consumer satisfaction. Learn: Basic legal principles in employee discipline To become more comfortable with employee discipline and termination Tools to use for corrective actions and performance problems Back To The Top |
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From Goals to Outcomes - Outcome Planning and Measurement Outcome measures are the current priority for CILs. Planning for outcomes can be a simple and painless process. This online training will present a popular model for outcomes planning and measurement and a process for applying it easily and effectively at your center. Learn: How to set measurable outcomes To apply a model for outcome planning To implement outcome measures in all service areas Back To The Top |
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How to Hire Hiring the right person for a vacancy is an important responsibility for supervisors and managers. Poor hiring decisions can cost centers time and money and can impact consumers waiting for services. You can improve your skills in interviewing and selecting the right candidate. Learn: How the job description and scope of work impact the interview process Skills that assist in recruiting candidates for job openings Interviewing skills that improve the quality of information about candidates Back To The Top |
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Introduction to Assistive Technology (AT) This course will benefit new and experienced IL supervisors, managers and staff Distinguish between No-Tech, Low-Tech and High-Tech assistive technology and the importance of assessment and matching technology to consumer needs. Knowledge of laws and funding sources will assist in meeting consumer needs. Learn: The impact of AT in the lives of people with disabilities The unique role of ILCs in delivering services and supports to their constituency The importance of an effective AT evaluation in actual environments Back To The Top |
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Strategic Planning for CILs Executive directors will learn to complete and apply the Organizational SnapShot for CIL Strategic Planning©. This will enable directors to identify potential organization development goals for a 3-year strategic plan for center development. Participants will learn to prioritize and implement strategic planning goals. Learn: How to establish a "benchmark" for strategic planning To identify organizational development goals within a management structure To evaluate and prioritize goals for placement into a 3 year strategic plan Back To The Top |
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Workplace Documentation Workplace investigation and documentation are valuable tools for managers. It is a process for gathering the facts objectively and allowing the impartial review of incidents. Learn: The kinds of situations that warrant an investigation A process for conducting an investigation Legal considerations in the investigation process Back To The Top |
the Western New York Independent Living Project, Inc.
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