MANAGEMENT DEVELOPMENT CURRICULUM
Effective Leadership
- 1 ½ day workshop
Leadership effectiveness can be influenced as much by the situation as individual style. Situations may dictate an autocratic style of leadership rather than a democratic or participative style.
Learn:
Leadership style differences and when to use them
How to read situations requiring differing leadership styles
How to improve your leadership skills and the skills of others
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Building Empowered Teams
- 1 ½ day workshop
Team empowerment results from more than people just getting along and working well together. It also results from providing the correct environment, opportunities for success and shared achievement.
Learn:
To spot behaviors that empower and disempower teams
To make appropriate team tasking decisions to strengthen team effectiveness
To give constructive feedback that will direct behaviors toward collaboration and success
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Employee Interview and Selection
- 1 day
Selecting the right person for a vacant position is critical to achieving job requirements, working well with others and retention. Matching applicant experience and skills to job and center requirements is critical to selecting the right person.
Learn:
Interview preparation techniques that result in eliciting quality information about applicants
How to get the responses you are seeking from applicants
How to use the job description and interview responses to validate applicant selection
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Coaching for Improved Performance
- 1 day
What can you do when a staff member is failing to meet performance requirements? What about an employee whose performance has dropped below previous levels? Effective managers turn to coaching to raise performance and productivity.
Learn:
How to spot sources of performance problems
To provide constructive feedback to improve performance behaviors
To apply problem solving skills to increase employee performance and productivity
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Presentation Skills for Managers
- 1 ½ days
Become comfortable and proficient presenting in front of groups. Managers are often called upon to present information about their center to other human service and community organizations. Make your presentation memorable.
Learn:
How to prepare an effective presentation including rules for media
How to handle "stage fright" jitters
How to engage your audience and hold their attention
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Conflict Resolution
- 1 day
Managers are occasionally called upon to resolve conflict. This can be between two individuals or between a manager and an individual. When conflict is unresolved, everybody loses.
Learn:
Communication skills that contribute to dialog and discussion
Problem solving skills that focus on the issues, not personalities
Negotiation skills to find areas of agreement to reduce or remove conflict barriers
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Problem Solving Skills for Managers
- 2 days
Decision making is a manager's greatest responsibility and can be a great challenge. Making effective major decisions involves appraising situations accurately and considering a range of options and consequences.
Learn:
Techniques to examine decision situations and select appropriate strategies
To apply evaluation tools to weigh the advantages and disadvantages of alternatives
Strategies to enhance the success of decision choices
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Delegating
- 1 day
Day to day routine tasks can prevent managers from engaging in activities that generate more funding, new programs and collaborations with community partners. Effective delegation can create opportunities to redirect energies for other important activities.
Learn:
How to determine what to delegate and what not to delegate and to whom
To establish appropriate controls to ensure completion of assigned tasks
To use delegating as a staff development tool
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Time Management
- 1 day
It's 5:00 pm, the end of a working day and you are frustrated because you accomplished half of what you set out to do. Time management is a problem that plagues many managers. There are solutions.
Learn:
To make decisions about tasks and priorities that impact time
Time saving techniques to reduce or eliminate time wasters
To develop good time management habits to reduce stress.
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Effective Board / Staff Relationships
- 1 day
A high functioning board can make a center stronger and an executive director's life easier. Board involvement in the future growth of a center requires skills and strategies.
Learn:
Requirements and expectations of a board including philosophical expectations
The roles and responsibilities of board members to the center, director and community
Strategies to enhance board function and the relationship between the board and the center
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Managing Change
- 1 day
Change is inevitable; change is ongoing. Resistance to change can be caused by fear, uncertainty and lack of understanding. Overcoming these barriers to change can make the change process seamless.
Learn:
Communication skills to reduce barriers to change
Motivation techniques to encourage staff to embrace change
Planning and implementation techniques for successful change
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Outcome Planning and Measurement
- 1 day
Outcome measurement requires identifying the difference your program or service will make and planning activities and outputs to achieve that difference. Often, the challenge to managers is determining that difference in advance and how it will be measured.
Learn:
A step-by-step planning strategy that leads to measurable outcomes Skills to identify measurable outcomes in advance
How to engage others in the outcomes planning process
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Supervisory Skills
- 1 ½ days
Leading, controlling, planning and evaluating are the basic skills for management. Employees are often promoted to supervision because of their proficiency in job related tasks. Supervision requires new knowledge and skills beyond previous task related proficiency.
Learn:
The duties and responsibilities of being a supervisor
The skills required for leading, controlling, planning and evaluating
How to accomplish work through the efforts of others
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Performance Appraisal
- 1 day
Reviewing employee performance is an opportunity to shape future performance. Appraising strengths is as important as discussing areas of needed improvement. Use the performance review process as a staff development opportunity.
Learn:
Performance review techniques that make for meaningful appraisal
Communication skills that result in motivation to improve performance
Techniques that enable employees to monitor their own performance quality
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Project Management
- 1 day
Managing projects may involve activities that are above and beyond routine. Establishing an effective planning and implementation strategy can reduce the impact that a project may have on the daily operation of your center.
Learn:
Project planning techniques
Project monitoring techniques, including quality assurance
How to get back on track when interruptions occur
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Financial Management
- 1 day
Do you and your board have accurate and up-to-date information to make important financial decisions? Do you have procedures in place to track income and expenses? Are you confident that your accounting procedures are meeting the needs of your center?
Learn:
Tools to manage and monitor cash flow
Procedures to meet contractual financial requirements
Balance sheet techniques to project income and expenses and avoid shortfalls
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the Western New York Independent Living Project, Inc.
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